Viator Exclusive: Early Access to Tulum Ruins with Archeologist

While the site is certainly worthwhile to visit and the historical tour guide did a wonderful job in explaining the archeological and historical background thr tour organizer was under par. First the phone number and e-mail to confirm our hotel pick-up did not work. It took almost an hour and the help from the hotel to get in contact with amigotours in Mexico City. In this process also Viator was not of help because they only provide you with Q and A, but not with a actual person to help. One of their help links did not work as well. Also instead of being picked up at the hotel as advertised one needed to go to a meeting spot. The pick up was 40 minutes late. The tour overbooked hence the use of a minibus for 10 participants and an additional wait of 25 minutes. The advertised lunch was a very small bag of chips, a juice box and a candy. I would call this a snack. Why overselling? The instructions where to meet after the Tulum tour were unclear and we had to search for our bus. Better book local so that you have a person to rely on when needed.

The trip overall was as expected, good value for money. The pick-up car was on time. I would suggest few improvements: speed up the communication from the excursion agencies. We booked the trip at lunchtime the day before and had to call them to confirm what time is the pick-up as on the confirmation it said 4am and we knew it won't be that early. The pick-up was not from the hotel but Playacar shopping square. We didn't mind but someone could. I had slight problems to understand the guide who spoke americanized English.