3-Night Andalucia Highlights Tour from Seville Including Granada and Cordoba

The overall tour itinerary was good and satisfying. The sights are good and the tour is well worth it..sights and food were awesome. The agencies in Granada and Cordoba were very good, but the agency in Seville was poor. Firstly, when we e-mailed called to confirm our pick up from the train station at Seville, there was no response. Then we called from Madrid and there was no English speaker at their end (for an English only tour); we got a local person to speak and confirm that someone will be there to pick us up. When we actually reached the station, there was no one...we called the contact number on the tour voucher, and they told us they were in Granada, and we should call Seville (no move to help us). Finally we called the Seville number they gave, and somehow managed to be assured that someone had been sent. So over 45 minutes after arrival our driver turned up. The hotel...while it was a Best Western, the rooms were really tiny, and there was no room at all in the bathroom especially on the WC....I am relatively short at 5'8"...I wonder how a 6 foot tall person would manage. The day guide was good but the evening guide was very ordinary...she also did not give us clear directions for next day's pick up...same lady accompanied us to Granada. At the Al Hambra, while there were English only and English+Spanish tours, she put the rest of our group on the English tour and put us on the combo tour which is boring since half the time you don't know what is going on...when we protested she told us to take it or leave it. She did not drop our bags in the hotel in Granada on the way out, and did not give us clear directions for evening pick up or any contact number or even hotel name..she was more interested in taking bookings for an evening walking tour after the Al Hambra. Somehow we avoided being stranded by pestering her for details. In contrast, the agencies in Granada and Cordoba were perfect and so were the hotels...so we ended the tour on a high!

The tour guides were excellent, but we could have had them all the same had we done day tours based in Seville and would have saved tons of money. The four star hotels provided were the very bottom of the line. Very disappointed. For the rest of our vacation we used 4 star hotels everywhwere else, including Seville on our way back, and they were all so much better. We booked this tour because we thought it would make things easier for us and more hassle free. Turns out even transportation between cities could have been done by us just the same "cause the only thing the agency did for us was buy the train tickets and have somebody pick us up to and from the station. Coordination was horrible, when we were in Granada nobody seemed to know how things were gonna work with us, who were the only ones in the tour who would not be going back to Seville. Would definitelly NOT recommend this tour for this money at these hotels and with nothing that would make it worth paying so much more money.

While the staff were mostly friendly they weren't particularly helpful. We experienced a huge lack of communication. It was unclear where we were supposed to be, who we were supposed to meet or even what time we should be there. Each individual element of tour was fine, the bits in between dreadful.