Mt Fuji and Hakone 1-Day Bus Tour return by Bullet Train (Shinkansen)

The tour to Mount Fuji, Lake Ashi and Hakone looked to be a really good tour but because of the heavy rain on the day we went, it was a complete disaster. So I have a suggestion for the future, which I hope you will consider. (See below) I understand that rain can have an impact on tours and that views of Mount Fuji cannot be guaranteed. However in this case very heavy and continuous rain had been forecast for some days before the trip. In hindsight, it is clear that we should have cancelled beforehand, as we suspected that the day might not be really worthwhile. In practice, it was a complete disaster. As a result of the rain: * there was no visibility at all at Mount Fuji and indeed those of us who got off the bus were completely soaked, even if we had waterproofs and umbrellas. * we could see almost nothing on the cable car through the windows; certainly, no views of the lake and the best things seen were the top of the trees immediately below the cable car * we saw very little on the lake cruise. So, my suggestion is that when these extreme circumstances exist that there should be a reasonable alternative which is advertised beforehand, so that customers may make an informed choice about whether or not to book. The tour guide did an excellent job in trying to keep us positive, but we were on the tour to actually see something. We saw virtually nothing. The only mitigating factor was the journey back to Tokyo on the Shinkansen (bullet train), and this almost went wrong as well, because the tickets supplied were not valid for Golden week. So one of the tour staff had to buy replacement tickets for about 50 people. There was then a real rush to catch the next train which was actually at the platform when we got there. Otherwise there would have been a 30 minute delay at the end of a 10 hour day.