Venice Islands Sunset Cruise with Prosecco

We were late by 10mins, we arrived at 7:10pm but the tour had left. Our watertaxi took longer than usual. There were 4 of us and considering we were a group there might have been some flexibility and the tour wait. Very disappointed, would not recommend to anyone as there is no flexibility for overseas clients who can take a little longer to arrive.

when we left with the boat a terrible thunderstorm begun. We saw nothing just two hours of darkness and terrible navy rainfall

This seemed like such a wonderful thing to do, and it should have been. Unfortunately, it was not, but I want to say up front it was not at all Viator's fault. The meeting place and time were described well enough. Unfortunately, the tour Co. rep. was over one half hour late, causing a near panic to those of us trying to figure out what was going on. My husband and I happened on a group of others who were also clueless and looking for the rendezvous person. When she finally showed up, she had no explanation, apology- didn't even clearly identify herself, only held up a puny little sign and kept saying "stay with me" but didn't tell us anything about what was going on- very disorganized. While we were waiting, huge black clouds came in, all in a matter of minutes, and looked very ominous. Since this was supposed to be a sunset cruise with many sites to observe, it seemed they should cancel it, due to the sudden and ominous weather. This woman communicated absolutely nothing, just walked around, frantically pacing while she was on the phone. She then disappeared down the dock to a waiting boat. Next thing we knew, we were all being ushered onto the boat, in spite of it being nearly pitch-black due to the onset of the weather. But, the hors oeuvres/alcohol were on the boat, so we were going. The entire cruise was in darkness (night eventually did kick in, and we got nearly an hour late start, due to her lateness, etc.) and we were sailing in the midst of a raging storm- no exaggeration. Lightning and thunder were flashing every few seconds. Luckily, my husband and I decided to embrace this as a once-in-a-lifetime experience. The boat even ran aground for a few minutes, caught on a sand bar of some sort. He was great in getting us out, a real trouper driving this boat through this weather. The trip should have been cancelled when this weather came in- the fact that it wasn't showed how mercenary this tour company was, not to cancel. Too bad- a lovely idea handled badly.

The tour guide was 40 min late. So by the time we got started sunset was halfway over. The second half of the trip was completely dark, we couldn't see anything but bugs flying around on the boat. The host put out appetizers and then sat at the front the whole time. Didn't even talk to us.

It was not Viator's fault that it was overcast but all we did was go around in a circle in an old, loud and smelly boat and there was no guide to tell us about what we were seeing.